We are dedicated to providing you the customer with the best possible service. In order to achieve this we have:
- Combined Engineer experience in excess of 125 Years
- Qualified Engineers within our Help Desk environment to provide advice or remote access “First Time Fix” for over 50% of reported issues
- Continually strive to exceed Service Level Agreement (SLA) Timescales. Currently at 99.2%
- Auto-Generated monthly performance reports as Senior Management meeting agenda item. (Meeting Chaired by Managing Director)
- Continual investment in Pipeline, Service Management and Financial control systems
- ISO 9001 Accreditation
In addition to installations of systems and fault finding, our experienced engineers provide a host of services to assist the modern and ever changing business requirements:
- Audits / Surveys of existing networks and system, providing you the customer with a full written report
- Professional analysis of any network to ensure applications of wired and wireless VoIP can be employed without complication or degradation of service
- Fully qualified advice on the best solutions to meet your current and future requirements
- SIP Trunk Commissioning Networking Services
- The provisioning of Quality Of Service (QOS), Virtual Local Area Networks (VLAN’s) and network segmentation of Routers and switches including Cisco
