Business Telephone and IT system Maintenance Cover

Why choose Microcare Maintenance Cover?

• We endeavour to fix all faults as quickly as possible with rapid phone system maintenance
  90% of faults fixed over the phone/remotely - On average we receive 1200 fault logs per year and 90% of those can be fixed over the phone by working with our customer remotely with dial in access.
• We will respond within the cover
  level response time
  95% of our call outs are fixed within the response rate - Sometimes we are not able to fix the problem instantly as we may need to order parts. However we always work with our customers to ensure that we can provide a suitable short term solution whilst we fix the main problem.
• We will provide experience and
  dedicated Microcare engineers
  Over 100 years experience - Our dedicated Engineers have over 100 years of experience between them, ensuring that we deliver the best service every time.
• We will deliver peace of mind with comprehensive phone system maintenance
  Loyal customers - 95% of our contract customer have been with us for over 10 years and have renewed their maintenance cover with us every time.

The above information is based on Microcare Maintenance faults recorded between April 2010 & April 2011.

Our response times

We want to make it as easy as possible for you to choose a solution that is right for your business and in most instances this will be based on the response time you require. Our most popular phone system maintenance service level is our Silver Care option which provides a response time of 8 hours.

We also offer bespoke Phone System Maintenance Packages that can be tailored to your specific requirements, simply call us 0800 515 513 and we can discuss this further.

How long could your business
survive without its systems?

A fault or problem within a business communication system – whether that is with the phones, the lines or the network can leave a business very exposed. Your customers become frustrated, your staff members are unable to help and as a result your business suffers.

What would the impact
be on your business?

At Microcare we understand this and our sophisticated fault logging system tracks the time from fault log to repair ensuring that we can monitor our service to you so that we constantly deliver a high level of service to our customers.

Remote Maintenance Solutions

Over the last 3 months we have fixed 396 faults, with only 36 requiring a site visit – we provide fast and efficient solutions that can put you back in business promptly.