Microcare has a dedicated National Control Centre, to ensure that our customers get the best possible service when they need it most.
We have implemented a number of recent changes to how we operate our National Control Centre in order to improve the services offered to our customers:
- Qualified engineers form an integral part of the Control Centre team to ensure fast response and where possible remote rectification of your problems. Thus reducing your down time and improving our Service Level Agreement timescales
- All field based engineers connected directly into the new Control Centre Software via PDA resulting in full access to all relevant information regarding your installation and seamless notification processes
- All Field engineers provided with Laptop 3G connectivity directly into the System
- All laptops have encrypted drives, secure log-on and restricted data copy facilities in order to protect your system data
- Network Management Systems in place in order to monitor alarms and remotely clear/fix faults on all systems offered
Want to find out how to switch to Microcare for the maintenance of your current systems?
Simply fill out the maintenance enquiry form, letting us know when your current contract is due for renewal and a summary of your telecoms systems and we'll provide you with our proposal in plenty of time. We may even cover any notice period you have to give to your present maintainer free of charge. (Subject to terms and conditions.) Microcare engineers will visit your site and conduct a full Survey and Audit of your existing system to ensure that everything is working as it should be and to take a back-up of your current configuration. Microcare has a team of highly qualified, nationwide engineers that are central to our success and more importantly providing fast and efficient services to our customers.
