Communication Manager (Definity & MultiVantage)

The power of an enterprise-class communications solution

The efficiency of an integrated, single-server package.

Avaya Communication Manager® is a complete midsize business communications solution that integrates powerful applications into an affordable package that’s simple to manage and use.

As a growing enterprise, you operate in an extremely fastchanging midsize business environment. Your customers are more demanding and the competition is more intense. You need every edge you can get. You need to create a more flexible, responsive, and secure business operation designed to increase revenue and lower costs.

 

Communication Manager is a solution designed to meet the challenges facing your enterprise by delivering the communications applications you need to unify your dispersed and growing workforce, improve collaboration and productivity, and enhance the way you serve customers.

 

Communication Manager is a comprehensive communications solution that delivers powerful applications used by large enterprises, integrated into an affordable package that is easy to install, manage and use — lowering your cost of ownership.

 

The Communication Manager solution delivers award-winning multi-media networking capabilities and features, as well as service and financing options that support your business plans.

Integrates Powerful Avaya Software

Communication Manager builds on the Avaya Communication Manager foundation. In an integrated solution, it adds the architecture that supports both circuit-based and IP-based capabilities that are needed most in a highly scalable telephony.

Communication Manager capabilities include:

• Integrated Voice Mail — delivers all of the messaging and call answering capabilities you need for flexible, comprehensive 24/7 communications including: employee directory, message forwarding, callin access, fax-messaging, receive fax- and voice messages in email, and a user-friendly desktop graphical interface.
• Auto Attendant — provides the front door to your firm by answering incoming calls and directing them as you desire. Offers flexibility to answer calls in offhours and holidays. Gives you the option to create an employee directory for callers.
• 6-Party Conferencing — connects your distributed workforce and supports impromptu collaboration with partners all over the world using built-in sixway, meet-me call conferencing, a flexible and cost effective way to keep everyone working together.
• Mobility — keeps mobile employees (e.g. sales reps) connected with one-number reachability: calls to their office phone ring simultaneously on their mobile phone. An easy-to-use graphical user interface for Nokia and other mobile phones provides office phone features – such as multiple calls and conferencing — for employees wherever they are. Built-in “follow me” capability provides easy administration and call handling.
• Softphone Interface — enables your traveling employees and teleworkers to take Communication Manager with them wherever they go. Through a Softphone interface on their computer, employees get full control of all calls and messages.
• Call Center — delivers the call handling and routing you need for flawless sales and service operations in a single office or across several locations. Builtin reports allow you to manage and analyze your call center performance. Optional call center applications, like Customer Interaction, deliver skills-based call routing.
• Computer Telephony Integration — allows you to connect a broad range of third party applications to Communication Manager and get the power of integrated call handling and unified communications. Avaya provides connectivity to web services, as well as CSTA/XML and JTAPI/TSAPI extensions.
• Available and Secure — Communication Manager offers multiple levels of availability to ensure availability of your communication systemand includes extensive levels of security, including encryption for all calls.