Avaya IP Office is designed specifically for the needs of small and mid-sized business.

Avaya IP Office is an all-in-one packaged solution at a value price.

It's a solution that provides the overall capabilities and specific flexibility to meet and exceed the requirements of the company and customers.

Small and mid-size businesses want the capabilities of big businesses, with full voice system features, sophisticated applications, and an "open" sign for their customers 24/7. Avaya IP Office has the features and performance to achieve this plus more.

As an all-in-one solution comprised of voice, data and applications it's designed to allow full analog, digital or IP connectivity to enable success in today's Customer Economy.

Avaya IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications, including:

• Voice mail
  incoming callers never reach an empty office. With call forwarding, dial-by-directory, the ability to retrieve phone messages via the PC Softphone, and more, you never miss important messages and opportunities when you're busy.

• Auto attendant
  simplify service for customers with this easy-to-use graphical interface. The ability to construct customized automated services means callers can efficiently navigate the system and reach the right person without the assistance of an operator.

• Integrated Messaging
  voice messages can be automatically forwarded to an e-mail address, or the voice mail storage can be synchronized with most MAPI-compliant e-mail servers (e.g., Microsoft® Exchange) allowing voice and e-mail messages to be managed from a single mailbox.

Microcare can design, supply, install, support and maintain Avaya products.

Using these Avaya products we are able to offer you a solution to your telephony needs whether it be for basic telephony, full IP, a contact centre, a voice messaging solution, remote working or a combination of any of these.

The LG range of GDK digital telephone systems are designed to meet the needs of small to medium size organisations. Using LG's innovative technology, the GDK range supports both analogue and digital telephony. System reliability and flexibility are guaranteed through LG's scalable design ensuring the system you select will grow in line with your business requirements.

The LG GDK 16 portfolio of Small Office Home Office (SOHO) telecommunications products have been designed specifically for small and start-up companies requiring the professional look and feel of a larger organisation.

The LG GDK 20W digital hybrid telephone system has been developed to ensure greater mobility for office-based staff so they can stay in touch an answer calls wherever they are. It supports up to 20 DECT terminals and 3 DECT base stations. The GDK 20W phone system provides up to 8 lines and 34 extensions (ISDN, analogue or both).

The Panasonic KX TA telephone system is ready for expansion right from the start. You can easily connect a Panasonic proprietary telephone and a single-line device simultaneously to up to 16 extension ports. This feature increases the cost effectiveness of you system and helps eliminate extra wiring costs.

COMMUNICATION PLATFORMS

Strata IP –CTX 100-a telephony platform from 8-72 extensions and up to 64 exchange lines
Strata IP –CTX 670-a telephony platform up to 96 extensions and 30 exchange lines with expansion up to 560 extensions and 180 exchange lines.

HANDSETS

Strata DKT 3000 - digital handset range.
Strata DKT 3500 - digital handset range.
Strata IP Soft Phone - software that eliminates the hard phone allowing calls to be made from your PC, laptop or PDA.
IPT 1020-SD IP - an IP handset with 20 button speakerphone and 2 line display.

SOFTWARE

Windows Operator Console - a centralised phone operation that runs on a PC and allows the operator to transfer calls, take messages, and monitor, at a glance, the status of callers and extensions.

Strata IP-CTX Automatic Call Distribution-software that enables you to introduce a range of call management techniques such as IVR, IMR, prioritising calls, multiple ACD queues and announcements for incoming callers.

Call Router - software that routes calls, using CLI, to the correct extension.

Stratagy Messaging solutions - voicemail software that enables staff to access and manage their incoming calls using any device remotely or at their desk.The range includes Stratagy Flash(2-4 ports), Stratagy DK(8 ports), Stratagy Enterprise Server (96 ports).