Your telephone system means so much more to your business than just the ability to make and receive calls. Every time your phone rings it could be a potential customer ready to place an order and you need to make sure it rings everytime. This is why your phone maintenance is so important to us.
With over 20 years heritage in providing maintenance support for over 100 different telephone systems, Microcare are ideally placed to make sure your communications technology performs as it should.
All of our maintenance support provides full cover in the event that your systems develops a fault and with our dedicated call handling procedure, a technically trained engineer will be able to put your mind at rest and start fixing your fault as soon as you call us.
- True national coverage - Our own network of specialist engineers are strategically located to ensure that full support can be provided to any site anywhere in the UK.
- Expert Engineers - Each one of our engineers gets as much training as necessary to keep them up-to-date with the latest technology.
- Industry leading performance - Should your system develop a fault, it's crucial that a skilled engineer responds to the fault and fixes it as quickly as possible. With an average remote response of just 32 minutes, on-site response of 3hrs and 25 mins and an average fix time of just 6 hours, Microcare truly are the market leaders in telecoms maintenance.
- Remote diagnostics - Being in a position to have an engineer dial into your system in the event of a fault within minutes usually drastically reduces any disruption. Currently, 80% of all faults are cleared without the need for an engineer to attend site.
- First line technical support - Within minutes of a fault call being logged with Microcare, our technical support helpdesk is on hand to provide remote diagnostics to fix the fault with the minimum of disruption.
- Bespoke maintenance cover - Not every business operates a standard 9-5 and Microcare recognise that a 'one size - fits all' solution can be very restrictive. That's why we'll tailor our support to match your operational needs.
- Corporate clients - Most of today's corporate clients have a number of different locations, with a variety of different systems comprising of both new and old technology. With our extensive portfolio, national coverage and corporate experience, Microcare are the ideal partner to provide a true one-stop shop service.
We are experienced with many installation and can provide maintenance phone system support and ip maintenance phone system support.
Making the switch to Microcare for the maintenance of your current telecoms equipment couldn't be easier. Simply fill out the maintenance enquiry form, letting us know when your current contract is due for renewal and a summary of your telecoms systems and we'll provide you with our proposal in plenty of time. We may even cover any notice period you have to give to your present maintainer free of charge!
Alternatively, please contact our maintenance sales team with any further questions that you may have.
Tel: 0161 763 8805
Email: chris.roberts@microcare-systems.co.uk
